Refund policy
Our Policy
Because SROSE STUDIO sells digital products that are delivered instantly after purchase, all sales are generally final once the product has been downloaded.
We understand that sometimes things go wrong. We handle each situation fairly and transparently.
When We Will Issue a Refund
We will provide a full refund in the following situations:
Duplicate purchase
If you accidentally purchased the same product twice, contact us with your order details and we will refund the duplicate charge.
Technical delivery failure
If you completed a purchase but did not receive your download link and we are unable to resolve the delivery issue, we will issue a full refund.
When We Generally Cannot Issue a Refund
Because digital products can be downloaded and retained immediately, we are generally unable to offer refunds in these situations:
- You downloaded the product and changed your mind
- The product did not meet your personal expectations
- You did not read or use the product after purchasing
- You found similar information available elsewhere
We take the quality of our products seriously. Every guide is designed to be practical, clear, and valuable. If you have concerns about a product before purchasing, please review the product page carefully or contact us with questions.
How to Request a Refund
If you believe you qualify for a refund, contact us at:
Email: support@srosestudio.com
Please include:
- Your name
- Your order number or the email address used at checkout
- A brief description of the issue
We will review your request and respond within 48 hours. If a refund is approved, it will be processed to your original payment method. Please allow 5-10 business days for the refund to appear on your statement, depending on your bank or payment provider.
Questions
If you have questions about this policy before making a purchase, we're happy to help. Contact us at support@srosestudio.com.