FAQ
Frequently Asked Questions
About SROSE STUDIO
What is SROSE STUDIO?
SROSE STUDIO is a digital products company. We create practical, step-by-step guides that help people solve specific, stressful problems. Core Guides are delivered as PDF files. Premium Bundles are delivered as ZIP files containing multiple PDFs.
What kind of products do you sell?
We sell digital guides, templates, worksheets, and resource bundles. Our current guides focus on early puppy routines and perimenopause education, with additional topics planned as the SROSE library grows. All products are digital. We do not sell physical products.
Is SROSE STUDIO a large company?
No. We're a small, independent business. We care about quality, honesty, and doing right by every customer.
Purchasing
How do I buy a product?
Browse our product pages, choose the option you want (Core Guide or Premium Bundle, where available), and complete checkout. Payment is processed securely through our payment provider.
What payment methods do you accept?
We accept major credit and debit cards through our secure payment processor. Additional payment methods may be available at checkout depending on your region.
Do you offer discounts or coupons?
We price our products fairly from the start. We don't inflate prices to create artificial discounts. If we run a promotion in the future, it will be announced through our email list.
Can I buy a product as a gift?
At this time, purchases are licensed to the purchaser and are not transferable. Please do not forward or share downloaded files. A dedicated gifting option may be introduced in the future.
Delivery
How do I receive my product after purchase?
Immediately. After completing your purchase, you'll receive an email with a download link. Click the link to download your PDF. No waiting, no shipping.
I didn't receive my download email. What should I do?
First, check your spam or junk folder. If you still can't find it, email us at support@srosestudio.com with your order number or the email address you used at checkout. We'll resend your download link.
What format are the products in?
Core Guides are delivered as PDF files. Premium Bundles are delivered as ZIP files containing multiple PDFs. PDFs can be opened on any phone, tablet, or computer using a web browser, Adobe Acrobat Reader, Apple Books, or most default file viewers.
Can I print the products?
Yes. All of our guides and bonus materials are designed to be readable on screen and printable on standard paper.
I accidentally deleted my file. Can I get it again?
Yes. Email us at support@srosestudio.com with your order details and we'll help you access your purchase.
Refunds
What is your refund policy?
Because our products are digital and delivered instantly, all sales are generally final after download. We will issue a full refund for duplicate purchases or technical delivery failures. For complete details, see our Refund Policy.
I bought the wrong product. Can I get a refund?
Contact us at support@srosestudio.com and explain the situation. We'll do our best to help, though refunds for digital products that have been downloaded are not guaranteed.
Product Content
Are your products medical, veterinary, or professional advice?
No. All SROSE STUDIO products are for educational and informational purposes only. They are not a substitute for professional medical, veterinary, legal, or therapeutic advice. Each product includes clear disclaimers and guidance on when to seek professional help.
Do your products guarantee specific results?
No. Results vary depending on individual circumstances. Our guides provide structured, practical approaches to specific problems, but outcomes depend on many factors including your situation, consistency, and other variables unique to you. We do not promise guaranteed results.
How long are your guides?
Length varies by product. Each guide is designed to be as short as possible and as useful as necessary. We don't add pages for the sake of length. Specific page counts are listed on each product page.
Email List
What happens when I sign up for your email list?
You'll receive the free guide you signed up for, followed by occasional emails about new products, helpful content, and updates from SROSE STUDIO. We don't send spam and we don't share your email with anyone.
How do I unsubscribe?
Every email includes an unsubscribe link at the bottom. One click and you're removed. No questions, no guilt trips.
Contact
How do I contact SROSE STUDIO?
Email us at support@srosestudio.com. We typically respond within 24–48 hours.
Do you have a phone number?
Not at this time. Email is the best way to reach us.
Do you have social media accounts?
We'll announce social media channels through our email list when they're ready. Until then, email is the best way to stay in touch.
Didn't find your answer? Email us at support@srosestudio.com and we'll help.