Privacy Policy
Introduction
This Privacy Policy explains how SROSE STUDIO ("we," "us," or "our") collects, uses, and protects your personal information when you visit our website at srosestudio.com or make a purchase from us.
We respect your privacy and are committed to handling your information responsibly. This policy is written in plain language so you can understand exactly what we do with your data.
What Information We Collect
Information you provide directly
When you make a purchase or create an account, we may collect:
- Your name
- Your email address
- Your billing address
- Your payment information (processed securely by our payment provider — we do not store your full credit card details)
When you contact us, we collect:
- Your email address
- Any information you include in your message
When you subscribe to our email list, we collect:
- Your email address
- Your first name (if provided)
Information collected automatically
When you visit our website, certain information is collected automatically through cookies and similar technologies:
- Your IP address
- Your browser type and version
- The pages you visit on our site
- The date and time of your visit
- The website that referred you to us
- Your device type and operating system
This information is collected by Shopify (our e-commerce platform) and may be collected by analytics tools we use to understand how visitors interact with our website.
How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders
- Send you order confirmations and digital product delivery links
- Respond to your questions and support requests
- Send you marketing emails (only if you've opted in — you can unsubscribe at any time)
- Improve our website and products
- Comply with legal obligations
We do not sell, rent, or trade your personal information to third parties for their marketing purposes.
Third-Party Services
We use the following third-party services to operate our business. Each of these services may collect and process your data according to their own privacy policies:
- Shopify — our e-commerce platform, which hosts our website and processes orders
- Stripe — our payment processor, which handles credit card transactions securely
- Email marketing provider — used to send newsletters and promotional emails (only to subscribers who have opted in)
We encourage you to review the privacy policies of these services if you would like to understand how they handle your data.
Cookies
Our website uses cookies — small files stored on your device — to provide essential functionality and improve your experience.
Essential cookies: Required for the website to function (shopping cart, checkout, account login). These cannot be disabled.
Analytics cookies: Help us understand how visitors use our website so we can improve it. You can disable these through your browser settings.
We do not use cookies for third-party advertising.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this policy, including:
- Order records: retained as required for accounting, tax, and legal purposes
- Email subscriber data: retained until you unsubscribe
- Support correspondence: retained for a reasonable period to provide ongoing support
Your Rights
You have the right to:
- Access the personal information we hold about you
- Correct inaccurate information
- Request deletion of your personal information (subject to legal retention requirements)
- Unsubscribe from marketing emails at any time using the unsubscribe link in any email
To exercise any of these rights, contact us at support@srosestudio.com. We will respond within 30 days.
Data Security
We take reasonable measures to protect your personal information from unauthorized access, loss, or misuse. Our website uses SSL encryption to secure data transmitted between your browser and our servers. Payment information is processed securely by Stripe and is never stored on our servers.
However, no method of transmission over the internet is completely secure. While we do our best to protect your information, we cannot guarantee absolute security.
Children's Privacy
Our website and products are not directed at children under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us at support@srosestudio.com and we will delete it.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically.
If we make significant changes that affect how we handle your personal information, we will notify you by email (if you are a subscriber) or by posting a prominent notice on our website.
Contact Us
If you have questions about this Privacy Policy or how we handle your data, contact us at:
Email: support@srosestudio.com
Website: srosestudio.com